I love how Comcast never sees a problem on their end -- it's always the customer's fault! My cable went out about 8PM last night, and I called them around 12AM - guy said there were no outages, and I was the only one in my complex with a problem. He said he could schedule a service call for SUNDAY! Service was still out at 3:30AM when I went to bed. I figured maybe it's the 5-year-or-so-old modem, so figured I'd exchange it today for a newer model. I wake up, and it's running fine! "No outage" my arse! (But I'm still happy it's back )