Micahel made no such effort. [/quote]

I mostly agree with you, but Michael could be a really nasty S.O.B. and get very personal even when he was doing "business." Shutting the door in Kay's face, insulting Tom for the sport of it, and perhaps the dumbest mistake...going after Moe Green personally for slapping Fredo around. In that instance Moe got the better of him by telling him about the cocktail waitresses and that he has a "busines to run." In that case Michael had to back off and then just tell Moe to think about a price.