The side story about Lucy, especially the part about her operation, had me scratching my head the entire time. I kept reading thinking Puzo will eventually get to the point of why this story exists, but he didn't. Not only I felt my time was wasted with no refunds given, I pretty much got a bald spot from where I was scratching my head.

The expression "paperless office" has now been officially defined by the Oxford English Dictionary as meaning "an office full of stuff, much of it paper, arranged in a higgledy-piggledy manner wherever it may lie".